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The Last Sales Document. Five Steps to Winning Proposals.

As business leaders we understand the importance of sales and marketing to grow our businesses.  We spend thousands of dollars on a staff of sales people, brochures, flyers, internet campaigns and other methods to get the word out about our company, and the reasons to buy our products or services.   Are you ignoring, however, the last …

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Do References Matter?

Service Companies provide references to back up their services, but even bad service providers have some good references.  Shouldn’t there be a better way? I have worked in Facility Services for over 30 years, and I worry that we have a growing reputation problem. Our industry is flooded with service providers, and it is very difficult for …

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Transform Facility Maintenance with Data Driven Performance

In the Facility Services industry, and particularly in the cleaning end of the business, we have for too long ignored the power of data to help us improve our service, satisfy our clients and outperform our competitors.  While other industries have adopted Six-Sigma, Lean Processes, and other data-driven measures to identify efficiencies and deficiencies in …

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