Many years ago I worked at a wonderful company owned by two brothers. This was a regional company, but as time progressed, we realized that we had the skills to be much more. We began meeting and developed a plan to become a national force within one segment of our industry. We started with just …
I am a leader, a coach, an observer, and an outdoor enthusiast. I am willing to take risks for sufficient rewards, and ever aware that many things are beyond my control. All of these things, and many more too numerous to mention have fueled my passion and helped me become what I love most. I am …
When the raft flips! What to do when the world turns upside down. Read More »
We often assume that we know what our customers want, and most often we are wrong. In business our job is to provide solutions to our customer’s problems. We are the medicine that cures their pain, or at least we should be. Too frequently to we take the single action that it really takes to understand their unique …
As business leaders we understand the importance of sales and marketing to grow our businesses. We spend thousands of dollars on a staff of sales people, brochures, flyers, internet campaigns and other methods to get the word out about our company, and the reasons to buy our products or services. Are you ignoring, however, the last …
The Last Sales Document. Five Steps to Winning Proposals. Read More »
When business growth slows, or even comes to a halt, it is natural for company owners and executive management to look for ways to quickly return the company to profitability. This often leads business owners to look for areas where they can reduce expenses. Training programs are often a target of such cost cutting measures, but …
Is your proposal document selling your company, or are you selling yourself short with a poorly prepared proposal that does little or nothing to convince the customer to buy from you? Businesses spend thousands of dollars on sales people, brochures, flyers, internet and social media all designed to get the word out about their companies, …
Most companies start out small as one-man operations, or with just a few employees. In this stage of a business you (the owner) are doing most of the work. As your company grows, however, you add more employees, more customers and an ever-growing list of priorities. The demands from your team and the hours you work covering the …
Service Companies provide references to back up their services, but even bad service providers have some good references. Shouldn’t there be a better way? I have worked in Facility Services for over 30 years, and I worry that we have a growing reputation problem. Our industry is flooded with service providers, and it is very difficult for …
For most of the last year, when I am home, you can find me mornings and evenings out in the neighborhood park with one of my best friends, Mogul. He is full of energy; he never nags; and even if I have ignored him for several days, he still catches a Frisbee like it was …
Mogul and me: Business lessons learned from training my best friend Read More »
In the Facility Services industry, and particularly in the cleaning end of the business, we have for too long ignored the power of data to help us improve our service, satisfy our clients and outperform our competitors. While other industries have adopted Six-Sigma, Lean Processes, and other data-driven measures to identify efficiencies and deficiencies in …
Transform Facility Maintenance with Data Driven Performance Read More »
